Vehicle Buying Specialist

R O L E - S U M M A R Y

The Vehicle Buying Specialist owns the member buying journey on Autoreviewa’s Membership pipeline, guiding members from first enquiry through to vehicle handover, partnering with dealers to source and confirm the right vehicle at the right price, and protecting the member experience at every step.

You’ll translate a member’s needs into a clean specification, qualify dealer offers against program standards, hold partners to the pricing and service the program promises, and close the loop with the member through delivery. Every transaction you land cleanly compounds back into the platform making the system faster, fairer, and easier to use for the next member.

This role suits someone who has run a buying journey before, knows how dealerships work from the inside, and treats every member interaction as the brand.

K E Y - R E S P O N S I B I L I T I E S

• Own the end-to-end member buying journey from initial enquiry through to vehicle handover and post-delivery confirmation.
• Qualify member needs against budget, vehicle preference, timing, and program eligibility.
• Source and qualify dealer offers, holding partners to program pricing and service standards.
• Keep members informed with timely, accurate updates across the full buying journey.
• Coordinate handover and post-delivery confirmation with the dealer and the member.
• Resolve member and dealer issues with structured escalation and clear communication.
• Hold the line on service standards quote turnaround, dealer response time, and time-to-delivery.
• Surface insight from each transaction pricing friction, dealer performance, member objection patterns back to GM Partnerships, CX, and the platform team.

I D E A L - C A N D I D A T E

• Experience in vehicle buying or sourcing, dealer F&I or sales coordination, novated-lease retail consulting, member benefits, or motoring-club auto programs (RACV, NRMA, RACQ, RAA, RAC).
• Knows the rhythm of a dealership pricing, allocation, stock, dealer-delivery, and trade-in mechanics.
• Strong communication with members and dealer counterparts; comfortable holding service standards without losing the relationship.
• High attention to detail; can run multiple live buying journeys at once without dropping a thread.
• Fluent (or rapidly fluent) with CRM, communication, and workspace tools (HubSpot, Slack, Google Workspace).
• Reads membership program rules with confidence and respects program guardrails.
• Calm under pressure; comfortable with ambiguity and continuous process improvement.
• Curious about how a buying program scales and how operational insight reshapes products.

P E R F O R M A N C E - M E T R I C S

• Member-to-quote turnaround time.
• Quote-to-delivery cycle time.
• Percentage of buying journeys completed within committed timeframes.
• Member satisfaction (CSAT, NPS).
• Dealer performance on program SLAs (pricing accuracy, response time, on-time delivery).
• Operational insights contributed to CX and platform improvement (blockers surfaced, optimisations proposed).

G R O W T H - P A T H

Natural pathways into Program Management, Operations Management, and Senior Member Account Management across verticals or cross-functional moves into Product, Design, or Data, where operational insight feeds directly into platform decisions.