Lead Product Designer

Who we are:

We are Vet-AI, and we are delivering the pet care of the future. Our flagship app, Joii Pet Care was created to make pet care affordable and accessible for all pet owners. Through Joii, pet mums and dads can video call a vet 24/7, use an intelligent pet symptom checker (think NHS 111 but for pets), or seek preventative care through nurse clinics. And yes - it can all be done from the comfort of home - drastically reducing the need for in-person vet trips. 

Our mission:

1. To make pet care affordable and accessible for everyone. 
2. To improve the lives and wellbeing of everyone working within the veterinary industry. 

Quite simply, we want vet care to be available to everyone, and to ensure the people who are delivering it with us are as happy as they can be. We’re called Joii, after all. 

Our brand values:Brave; 

• We are not afraid to disrupt the status quo. Championing what’s right for pets and standing confidently behind our purpose. Even when it’s challenged.
• We have the courage and confidence to tackle things that nobody has done before.
• We may face hurdles, adversity, and the fear of failure but we have the conviction to keep going.

Boundless; 

• We do not constrain ourselves to the expectations of traditional pet care; we’re young, bright and full of fresh ideas.
• We bring energy and pro-activity to everything we do. We’re problem solvers, with a ‘can do’ outlook.
• Our boundless attitude brings the joy.

Togetherness; 

• We share an ‘in-it-together’ mindset. We’re one team; we don’t leave anyone to face problems alone when we can help.
• We champion empathy and compassion; caring about what our customers and our colleagues are going through. Going above and beyond when they need us.
• We strive for constant collaboration, no matter where we are in the world

Role Summary:

We're seeking a Lead Product Designer to join our team and drive the design vision for our products. In this role, you'll lead the design team driving strategic design initiatives, fostering innovation, and ensuring our products deliver exceptional user experiences.

Job Responsibilities:

• Working with the Product team to drive long-term growth of products and features through data analysis, product ideation, and experimentation
• Lead the design strategy and execution for key product initiatives
• Collaborate with cross-functional teams (product managers, engineers, and other stakeholders) to deliver user-centered design solutions
• Mentor and manage a team of product designers, providing mentorship, guidance and feedback
• Conduct user research and usability testing to inform design decisions
• Create wireframes, prototypes, and high-fidelity designs for new product features
• Ensure design consistency across all products by maintaining design systems and guidelines
• Influence strategy and roadmaps through data and insights to understand trends in user behaviour and product usage
• Maximise the team's impact through a test, learn, and iterate design process

Knowledge/Experience required:

- Proven experience as a UX/UI designer with a strong portfolio

- Proficiency in design tool

- Excellent communication and leadership skills

- Strong problem-solving abilities and attention to detail

- Experience with mobile app design (required) and growth-oriented work (ideal)

- Experience leading a design team and managing Product Designers

- Advanced visual design and prototyping skills

- User research and data analysis expertise

- Knowledge of UX/UI trends and best practices

- Ability to balance business objectives with user needs

- Experience in facilitating design workshops and critiques

What you’ll get:

We’re a startup transitioning to a scale-up, so if you like a slow pace we’re not the company for you. However, if you do like a supportive team, a fun culture, and the feeling of creating incredible work - you’ll fit right in! Some of the perks you’ll get with us are:

🌏Fully remote (UK

👨‍💻Access to a co-working space budget (for non-clinicians)

🏩Private Medical Insurance (for Part time / Full time employees)

🟠Headspace Membership

📲Employee Assistance Programme

👶Enhanced Family Leave and fertility support

💲Enhanced company sick pay

🧑‍🏫Contribution to professional development and professional membership budget

✈️33 days of paid holiday including the usual UK public bank holidays (pro rata’d)

🌿Frequent remote and in-person social

⌚Flexible start and finish times  (for non-clinicians)

📍Free use of the platform

🏠New starter home office setup contribution

📈Twice yearly Continuous Performance Management Reviews

General –All Staff are required to:

• Familiarise themselves with the Company Policies and Procedures, held on the citrusHR system, accessible by all staff at anytime from the website. 
• Uphold the Equal Opportunities and Anti-Harassment and Bullying Policies, ensuring effective implementation in all aspects of their work for the Company.
• Act at all times within the Company Rules, Policies, Procedures, and any other statutory requirements.
• Be proactive, bring ideas, suggestions and contribute to business improvement.
• Undertake training as required.
• Attend staff and team meetings as required.
• Observe health and safety procedures in the workplace to ensure personal safety and to safeguard the interests and safety of colleagues, customers and visitors.
• Undertake other duties and responsibilities as appropriate since all staff are expected to work flexibly within their skill level to respond to changing priorities and make sure that customer needs and business objectives are met.

Diversity and Inclusion

We’re building an inclusive and diverse team. We truly believe that surrounding ourselves with different opinions means that we’ll challenge our own assumptions instead of thinking we know the correct answer. We welcome applications from everyone and will foster an encouraging and caring workplace. If you aren’t sure if you qualify, send us your CV anyway. We’ll take the time to look over your application and give you feedback.