Experience & Design Chapter Lead

HBF Benefits

• Fully subsidised Gold Hospital Insurance Cover
• Flexible working and Work from home options
• 3 additional well being days off a year (on top of our standard 20 days annual and 10 days personal leave)
• 2 volunteering days per year
• 18 weeks paid parental leave
• Access to corporate discounts across a range of gyms, retail, restaurants, and hotels

As the Experience Design Chapter Lead, you will re-imagine the future member experience to drive sustainable growth and member value by designing and developing HBF interactions aligned to our strategic goals and Member Value Proposition. Working in an agile environment, you will Sets direction, vision and strategy for Service Design squad while thinking creatively and strategically to dissect business problems using human-centred design methods. You will use storytelling skills to bring product ideas to life, and construct quick interactive prototypes with initial, low fidelity visual designs that illustrate your design that present an understanding of the intended experience while building capability and culture within your team. Key Responsibilities

• Use conceptual thinking to create solutions across multiple channels, bringing together user needs, business goals and technical realities
• Lead a small team of design and research professionals while supporting their growth and development
• Apply a variety of qualitative and quantitative research methods to understand user needs, and translate this into design opportunities and confidently share your findings
• Produce personas, map customer journeys, develop service blueprints for complex products and services using industry design standards and best practices
• Develop the professional standards and guidelines for the chapter, encouraging collaborative techniques, effective problem solving and improvements in how Design functions within HBF.

About You You are a confident leader who brings their team together from concept to delivery of features and journeys across multiple platforms, using your expertise across design research, strategy and implementation to lead the way. You’ll embrace collaboration across multidisciplinary teams and make informed decisions about how to progress the project forward, with a strong focus on technical feasibility and prioritisation of features of the design that have the greatest member and business impact. Most importantly, you’ll define and lead the creation of complex design solutions from user flows and concepts to detailed designs across multiple digital platforms, along with other connected services using data to drive innovation and decision making while working in an agile environment. How To Apply To apply, click on the “Apply Now" button to complete your application attaching your resume that demonstrates your experience relevant to the role. At HBF, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. HBF is a place of belonging. We are proud of who we are, and we encourage applications from diverse groups such as Indigenous and Torres Strait Islander people, physical ability, age, sexual orientation, gender identity or expression and family background, including caring responsibilities.